Need someone to care for your elderly parents or grandparents ?
best care and attention for your Baby !
Bedridden loved one needs Special Care ?
Need someone for Your cooking needs ?
Suitable housekeeper required ?
We are committed to provide our clients with the best service as embodied in our policy statement below:
Our FDWs have been provided with training in the skills required for them to perform their duties by our overseas recruiting agents.
All FDWs are within the permitted ages of 23 to 49.
All FDWs are from approved source countries.
All FDWs are medically fit to perform their duties.
Our FDWs have been provided with training in the skills required for them to perform their duties by our oversea recruiting agents.
On arrival, FDW will be briefed by our trained staff and given an orientation to minimize problems and help the FDWs to settle into
their new environments speedily. The orientation will include:
Our in-house Do’s Don’ts list
MOM’s Video Guide
MOM’s handbook for FDW
Our Policy Statement Continue's...
Any FDW found to be medically unfit for work due to a condition contracted before coming to Singapore will be
repatriated at our cost. A suitable replacement will be made available in the quickest time possible and at no
additional cost to the client.
If client finds the FDW is not suitable (after a reasonable time for the FDW to settle down), a replacement will
be offered as per the terms and conditions of the Agreement between the client and us.
Procedure and Documents
We will exercise due diligence in ensuring that the documentation procedure for the FDW is adhered to strictly.
Only information required for the purpose of applying for the FDW’s work permit would be requested from our clients.
Such information will be kept confidential and will not be divulged to unauthorized persons.
Communication & Counseling
We will provide support to clients who face language problems communicating with the maid.
Counseling will be provided either over the phone or face-to-face at our office to help mediate and issues
pertaining our FDWs.
We will always be truthful, fair and transparent in our advertisements, our fees and charges, our Service
Agreements and our handling of any issues arise pertaining to our FDWs.
When hiring, look for experience. Consider hiring someone who has children of her own or has looked
after children. If your maid is from an agency ask for a face to face interview.
Your maid will be living in your house, but she will still be an employee. In the first few weeks, you may want to
train her and assess her work. Spend some time working together, so that your maid can learn routines and preferences
from you, and you can see how she relates to your baby. Ask her to repeat your instructions to you just to make sure
she understands them. This is especially important if there are language barriers.
What this means is that, should you or any of your family members is dissatisfied with the helper’s performance in
any way, just give the agency a call, and they will be more than happy to make you satisfied again. In addition, an
agency with a family satisfaction program in place will do periodic follow-up phone calls with you to ensure that
everything is working out well for you and your helper.
There are some agencies charging ridiculously low fees like $0 or $88. Generally, there are hidden fees not mentioned in
their advertisements. Do ask what other fees there are. In addition, be aware that you get what you pay for because an
agency desperate in undercutting prices is probably in some sort of financial trouble, and may not be around to help you
when you need help. A healthy agency will charge a reasonable fee because to provide good customer service to you, they
must be able to pay their staff well.
Some people also expect their maids to cook, look after the family pet, look after the baby, tend the garden as well run
errands. You must be clear about your expectations, but remember if she has to do too much, she may not be able to provide
the quality care you want for your baby. You may want to consider hiring part time help to handles the cleaning and washing.
Red Flags to Watch Out For When Choosing a Maid If you are unsure or feel uneasy, she is not the right one for you. Insist the
agency provides a replacement if the maid assigned to you seems dishonest, disrespectful or gives you problems.
Find out whether there is a guarantee with a reasonable time period, should your helper not work out with you. Despite the best
match making services in the world, loving couples do get divorced due to changes in their lives. The same thing happens in
working relationship in offices and at home. As such, there should be a reasonable guarantee period for 1 or more free replacements
should the helper not work out for you. 6 months should be reasonable since the typical office probation period is 3 months.
(Replacement here means redeploying a new helper to take over the position of the previous helper.)